These terms apply to every order placed with Lyderma. By placing an order you accept them, including the shipping, customs, temperature and returns conditions below.
1. Who we are
Lyderma is a business-to-business supplier for licensed professionals, located at 342 Gangnam-daero, Seoul, South Korea. In these terms, “we” and “us” mean Lyderma, and “you” means the business or professional placing the order.
2. Who may buy
Lyderma sells to licensed medical and aesthetic professionals, clinics, distributors and trade buyers only. Our products are for professional use and are not sold for personal use.
By placing an order you confirm that you are eligible to buy and that you hold every licence your country requires to buy, import, store and use the products ordered. We may ask for proof of your status, and may decline or cancel an order if it is not provided.
Botulinum toxin may only be purchased and handled by licensed medical professionals and authorised clinics. It is not for personal use or self-administration, and must be administered by a qualified practitioner in line with the manufacturer’s labelling and your local regulations.
3. Orders
You need a registered account to place an order. Add the items you need to your cart and place your order at checkout. We confirm stock and email you the payment details with the final total, including any volume discount and shipping. Your order is prepared and dispatched once payment is confirmed. There is no minimum order quantity.
You can change or cancel your order at any time before it is dispatched by contacting us. Once an order has shipped it can no longer be changed, as the stock has been prepared and handed to the carrier.
4. Prices and payment
Prices are wholesale and shown in US dollars. Volume pricing applies automatically per product line: list price for 1–5 units, 5% off for 6–20 units, and 10% off for 21 or more units.
We accept credit card, Apple Pay and Google Pay; Wise; bank transfer (ACH, Fedwire, SWIFT, CHATS); Western Union; and USDT or USDC. For bank transfers we can also accept GBP, EUR, AUD, HKD and other major currencies, provided the amount received meets or exceeds the US dollar total at the prevailing exchange rate.
Please do not add any note, memo or comment to your transfer. After paying, send us a screenshot of the payment so we can confirm it and release your order. Orders are processed within 1–2 business days of confirmed payment.
5. Shipping
We ship worldwide with tracking. Orders are dispatched from our warehouses in Korea, Hong Kong, Japan and China, depending on the products you order. An order that draws on more than one warehouse may arrive in separate shipments.
Shipping is calculated by destination, shipping option, warehouse and quantity, and is shown at checkout. Warehouse and overweight charges still apply to orders that qualify for free base shipping. Shipping shown at checkout is an estimate; if more is due for weight, our support team will contact you.
Delivery times are estimates, not guarantees. International parcels can show little tracking movement around customs processing. Orders to Spain, Germany and Italy are routed through France, which adds a few days in transit; duties are not included.
6. Customs, duties and import compliance
You are responsible for complying with the import rules of your country. Unless you choose the US UPS Clearance Guarantee, import duties and taxes are your responsibility and are charged by the carrier or customs in your country. The UPS Clearance Guarantee covers customs clearance and duties for US orders.
7. Temperature-sensitive products
Temperature-sensitive products, such as botulinum toxin, are packed in insulated foam boxes with ice packs. Short exposure to room temperature during transit has a limited impact on efficacy, estimated at a 5–10% reduction at most. By placing an order you accept these transit and temperature terms.
8. Research peptides
Items in the Peptides category are supplied strictly for laboratory research use only, and are not for human or veterinary use. They ship as unlabelled vials with manufacturing and expiry information included. You are responsible for compliance with local regulations.
9. Product information
All products are genuine and are sourced directly from licensed manufacturers and authorised distributors. Manufacturing and expiry information is provided with every order. Information on this website is for licensed professionals and does not replace the manufacturer’s instructions for use or a clinician’s judgement.
10. Returns and refunds
All sales are final. Our Refund and Returns Policy explains what to do if you receive a damaged or incorrect product.
11. Liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
12. Changes to these terms
We may update these terms from time to time. The version published on this page when you place your order applies to that order.
Contact us
Lyderma
342 Gangnam-daero, Seoul, South Korea
Email: support@lyderma.com
You can also reach us through our contact page.