Because our products are medical-grade and temperature-sensitive, all sales are final. We do not accept returns or exchanges.
Changing or cancelling an order
You can change or cancel your order at any time before it is dispatched by contacting us. Once an order has shipped it can no longer be changed, as the stock has been prepared and handed to the carrier.
Damaged or incorrect products
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos of the packaging and the products. We will review it and make it right.
Refunds
If a refund is approved, we will confirm the details by email.
Customs
You are responsible for local import compliance, including if a package is seized by customs. For US orders, the UPS Clearance Guarantee option covers clearance and reduces this risk.
Temperature during transit
Short exposure to room temperature during transit is covered by our Terms and Conditions, which you accept when you place an order.
Contact us
Lyderma
342 Gangnam-daero, Seoul, South Korea
Email: support@lyderma.com
You can also reach us through our contact page.