FAQ

Register or sign in, add the items you need to your cart and place your order at checkout. We then email you the available payment methods. Reply with the one you prefer and we send you the payment details. Once payment is confirmed we prepare and dispatch your order. Lyderma supplies licensed professionals and trade buyers only.

Yes. You need to register and sign in before you can place an order. You can browse the catalogue and fill your cart first, and your cart is kept when you sign in.

Yes. Lyderma sells to licensed medical and aesthetic professionals, clinics and distributors only. The products are for professional use and are not sold for personal use.

Yes. New customers get US$10 off their first order with the code WELCOME10, entered at checkout. It can be used once per customer, and we check it against your email address, phone number and account.

No — there is no minimum order quantity. Volume pricing is applied automatically per product line: list price for 1–5 units, −5% for 6–20 units, and −10% for 21+ units.

Yes — at any time before your order is dispatched, just contact us and we will adjust or cancel it. Once an order has shipped it can no longer be changed, as the stock has been prepared and handed to the carrier.

After you place your order, we email you these payment methods. Reply with the one you prefer and we will send you the details.

Payment method	Details
Credit card, Apple Pay & Google Pay	Pay online by major card or mobile wallet
Wise	International transfer via Wise
Bank transfer	ACH / Fedwire / SWIFT / CHATS
Western Union	Cash transfer
USDT or USDC	Stablecoin (cryptocurrency)

Prices and orders are in USD. For bank transfers we can also accept GBP, EUR, AUD, HKD and other major currencies — the amount received must meet or exceed the USD order total at the prevailing exchange rate.

No. Please do not add any notes, memos or comments to your transfer. After paying, send us a screenshot of the payment so we can confirm it and release your order.

Within 1–2 business days of confirmed payment.

We ship worldwide with tracking. Orders are dispatched from our warehouses in Korea, Hong Kong, Japan and China, based on the products you order. An order that draws on more than one warehouse may arrive in separate shipments.

Shipping is calculated by destination. Orders with a product subtotal over US$1,599 qualify for free base shipping, except orders to Spain, Germany and Italy, which are routed via France at a fixed rate. Warehouse and overweight charges still apply.

These are added on top of base shipping and still apply to orders that qualify for free base shipping.

Charge	Amount
Hong Kong warehouse	US$40, once per order
Japan warehouse	US$40, once per order
China warehouse (Peptides)	US$69 for 1–2 pieces, then US$10 for every 2 more, based on total Peptide quantity
Overweight items	1–5 units free, then US$15 for each further 5. Hyaron and Hyalmass Aqua-Exosome boxes are counted together, and large numbing cream jars (450–500 g) are counted separately

An order with no Korea warehouse items pays only these charges, with no base shipping. The exception is Japan warehouse items sent to Spain, Germany or Italy, which are routed via France.

Standard (4–7 business days) and Priority (3–5 business days) are fast, but customs clearance is not guaranteed and duties are payable by you. UPS Clearance Guarantee (7–10 business days) covers customs clearance and duties for you.

Customs in these three countries apply strict controls and parcels sent directly from Korea are held and refused clearance. We therefore route your order through France, clear customs there (a 98% success rate to date) and forward it on to you. France Transit Shipping costs US$88 and is not reduced on larger orders. This adds time in transit. Clearance is not guaranteed, and duties and import taxes are not included. Hong Kong warehouse items and Peptides ship directly and do not use this route.

Unless you choose the US UPS Clearance Guarantee, import duties and taxes are the buyer’s responsibility and are charged by the carrier or customs in your country.

International parcels can show little movement for a few days around customs processing. As long as tracking is active this is normal. If nothing changes for an extended period, contact us and we will look into it.

Temperature-sensitive products, such as botulinum toxin, are packed in insulated foam boxes with ice packs. Short exposure to room temperature during transit has a limited impact on efficacy — an estimated 5–10% reduction at most. By placing an order you accept these transit and temperature terms.

Yes. All products are genuine and are sourced directly from licensed manufacturers and authorised distributors.

Yes — manufacturing and expiry information is provided with every order.

Items in the Peptides category are supplied strictly for laboratory research use only — not for human or veterinary use. They ship as unlabelled vials with manufacturing and expiry information included; buyers are responsible for compliance with local regulations.

Because these are medical-grade, temperature-sensitive goods, all sales are final — we do not accept returns or exchanges.

Contact us within 48 hours of delivery with photos of the packaging and the products. We will review it and make it right.

The buyer is responsible for local import compliance. For US orders, the UPS Clearance Guarantee option covers clearance and reduces this risk.